As reported by Customer Contact News, research by motivational expert Bob Nelson states that as long as compensation is fair, most contact center agents they surveyed preferred incentives that provide them with free time or luxuries that they might not buy themselves over cash.

Consider:
• Free Time: Offer a part or full day off for outstanding performance.
• Flex Time: If possible in your operation, consider flexible work times or work-from-home schedules for consistent top performers.

• Fun or Luxury: Reward goal achievement with a selection of gifts that have personal appeal such as restaurant or shopping gift cards, spa treatments, golf, skiing lift tickets, etc.