What's Your Lead Follow Up Process? - Nexstar Network

Heating season is upon us.  Every Comfort Consultant in the HVAC replacement business gets 1 of 3 results on every call.

1) Sells the job

2) Plans for follow up

3) Admits defeat

Insure that your upholding HVAC best practices and that you have a follow up process for every lead run that is not sold. Use a lead reconciliation form to hold your salespeople accountable for lead follow up. This form allows your team to keep track of the reason for the delay in the sale, the key objection, your planned follow up date and your planned follow up actions. This form should be attached to every dispatch ticket or copy of proposal.

Nexstar members: Go to the Nexstar website > Downloads > Sales and Service > Operations > Lead Reconciliation form.

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Jodi is a business coach for Nexstar, and inspires owners to get what they want out of life and their businesses. Her experience managing successful PHCE companies helps her in guiding owners to not only set goals, but exceed them.