Are you a service manager? Are you new to the role, or have you been in the position for a while? Regardless, your level of importance is huge and you have the pivotal and powerful role of generating revenue for your shop.
You are a big deal. And like Spider-Man, you understand the truth in that, “with great power comes great responsibility.” You also understand great responsibility can be overwhelming.
In a typical month, you know that you need to review the goals that the management team has set for the business. For example, let’s say that your team has indicated that they want to:
- Convert 90% of the calls run
- Increase the number of tasks per call
- Increase the dollars per task
- Increase the technical on-the-job efficiancy
So, you notice that there are lots of holes in your call schedule. How can you best convey to your dispatcher that the schedule needs to be filled and your techs need more time in front of the customer?
If you are a Nexstar member, and you’ve attended Service Management School, you are well prepared to handle this situation, because you have tools and systems in your arsenal. If you are not a member, or if you haven’t attended Service Management School, this situation may seem very challenging.
So, what do you do? Get yourself to service management school! In this leadership training program you’ll tackle the real life issues you face every day. This class is very hands-on and experiential and you’ll use specific tools and resources designed to integrate with all other areas of your service business. Here’s some of the tools you’ll master:
- The Nexstar Coaching and Tracking Manager
- 3-Day Call Report
- The Nexstar web resources available for you to maximize your efforts and help you motivate your team
Intrigued? Give us a call–we’re happy to answer your questions.