Today I will be presenting at the Pumper Cleaner Expo in Indianapolis. I am thrilled to be able to share The Art and Science of Business Management with business owners like you and me. We all face similar challenges in running our businesses. We are tapped for time, drained of energy, out of money and tired of fighting fires. How do we get out of that rut and figure out our real job and the real jobs of our employees? That’s where learning the principles of Business Management come in, the tracking, measuring, coaching, accountability… just to name a few.

One of the most powerful strategies I am teaching today is the concept that just about every issue in your business revolves around training and accountability issues! Make sure you have a training process in place so that your employees are given the knowledge and tools needed to efficiently and effectively do their jobs. How do you develop a training process? Here are some simple steps:

  1. Determine your training budget
  2. Identify your resources (Internal and External)
  3. Send employees to appropriate training
  4. Conduct regular productive staff meetings
  5. Communication and follow up

I cannot stress strongly enough the importance of training. In fact, I believe so passionately that effective training is critical, that in addition to owning my own business, I am also a Master Trainer for Nexstar. In this role I facilitate training across the country for owners and managers of contracting businesses just like you. Training is essential to retaining and motivating good employees, which directly impacts the success of your business. Joining an organization that specializes in adult business training, like Nexstar, can help you create the most effective training plan for your company’s needs. Nexstar offers a thorough catalog of leadership, front-line staff and call center training for every trade area, that will help your employees be the best at their jobs, and ultimately help you stand out with your customers and grow your business.

If you are at the Pumper Show today, stop in to see us at the Nexstar Booth #5361. If you are interested in learning more about the training offerings from Nexstar, contact Lisa Schardt or Bryan Martin at 1-800-240-7827 or membership@nexstarnetwork.com.

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This post was guest written by by Bill Raymond, owner of Frank & Lindy Plumbing, Heating & AC and Nexstar® Network Master Trainer.

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Nexstar Network is a business-development and best-practice organization for residential PHCE contractors.