PHCE Residential Service: Just Ask Your Team! - Nexstar Network

Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do. The best owners I work with know they need to just ask their staff. Read more about how to get the information flowing from your team in my recent Coach’s blog on The ACHR News.

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Tom is a call center excellence coach with Nexstar and has managed call centers in the PHCE industries for more than 15 years. He's passionate about raising the level of call center training and customer service expertise for home service providers. To see all of Tom's publications, click here. He can be reached at 651-789-8590 or tomm@nexstarnetwork.com.