PHCE Contractors: Six Steps to the Perfect Script - Nexstar Network

 

Contractors are constantly asking me for the perfect call center script so they can modify it to make it their own. Bingo. These contractors already know that canned scripts won’t work for their business. But they don’t know how to start writing their own script. Do you? The best script for your company is the one your call center team creates in their own voice. They might even have other suggestions for you to try…but back to the script. Click here to read the six steps I recommend to get you started writing the perfect call center script.

For more information on how Nexstar Network can help you create or develop your call center Contact Us or call 1 (888) 240-STAR.

mm

Tom is a call center excellence coach with Nexstar and has managed call centers in the PHCE industries for more than 15 years. He's passionate about raising the level of call center training and customer service expertise for home service providers. To see all of Tom's publications, click here. He can be reached at 651-789-8590 or tomm@nexstarnetwork.com.