PHCE Contractors: Service Plan Customers - Hitting a Home Run - Nexstar Network

If you’re offering service plans to your customers, you already know how valuable these customers can be to your business. They give you calls to run during slow times and help you to even out your sales spikes. In the sports world, these plan customers are essentially your season ticket holders. Now, imagine how much more valuable these service plan customers would be to you, if every time you served them, you treated them to a sweet seat experience. Would they be even more loyal? Would they renew their service plan membership each year? Would they spend more money on your services? Would they refer your company to family and friends?

Read more about why it’s critical to provide the best service to your service plan partners.

For more information on how Nexstar can help you establish a service plan program, click here or call 1 (888) 240-STAR (7827).

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Scott is the director of coaching for Nexstar, and has been guiding companies in the PHCE industry for more than 15 years. Pearson works directly with member companies and also leads Nexstar's dedicated coaching team.