Your people hate making outbound calls, and your customers can hear it in their voices. Listen for yourself. I’m willing to bet the calls are terrible.

Part of this comes from the fact you put almost no effort into your outbound calling program. Telling your team “to call all plan members to book the maintenance calls they already paid for” does not count as effort.

Your team and your customers will appreciate the change.

Read more about what you can do to improve the outbound calling process for your team.