If you have a hard time relating to people in your HVAC company, maybe it’s not what they’re saying, or even how they are saying it, but actually how you are listening. This is especially true with feedback on you or your team. If anyone in your company has negative feedback or a complaint about an employee on your team, and you listen from the heart or worse yet, from the ego, then you are bound to have an emotional reaction.

I challenge you to dig a little deeper. Resist the urge to placate them with “I’ll look in to it,” while you roll your eyes and walk away. Remember, in anatomy, we are taught we hear with two ears, but in business, we need to learn we listen with what’s between them — our brain. Here’s how I recommend you start listening with your brain.

Get more information on Nexstar’s training, including leadership classes for owners and managers, or call 1 (888) 240-7827.