Residential Service: Get the Customer to Call You...Again - Nexstar Network

 

There was a day when consumers’ choices were limited, but that has changed. Not only do we as consumers have more choices, but we have higher expectations. Plus, with the online market-place, we can get virtually anything we need or want with a click or a swipe. So it is even more important for contractors to work hard to get customers and then work even harder to retain them.

How do you do that? Here’s four things to remember when working to keep your current customers happy and get them to keep coming back:

  • Give them an Experience
  • Get to Know Them
  • Talk to Them
  • Thank Them

Click here for more information on each of these steps.

For more information on how Nexstar can help you generate repeat and referral business, contact us or call 1 (888) 240-7827.

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Melanie is a marketing coach at Nexstar. Her expertise in consumer marketing planning and strategy is met only by her energy and passion for helping businesses drive their brand messages through effective advertising.