Residential Contractors: Find the Joy this Season - Nexstar Network

As a business coach, I talk to many contractors who wear every emotion on their sleeves, and their businesses reflect it. When business is good, the owner and managers are a pleasure to be around, but when business is slow, bad attitudes are abundant. And, we all know bad attitudes completely undermine the success of your company.

During the slow times, like the holidays, is when we need our people to be at the top of their game. The pressure and anxiety you feel most likely comes every year, and the trick is to not pass those feelings on to the rest of your team. 

Whatever you do, resist the urge to complain and vent at the shop. Why? The problem with verbalizing our frustrations in front of our team is we never fully calculate the ramifications of a throw-away comment.

Read my article on how to not be the Grinch in your shop this season. For more tips on employee communication tools and resources as well as how to manage through the slow seasons, contact us or call (888) 240-7827.

mm

Tom is a call center excellence coach with Nexstar and has managed call centers in the PHCE industries for more than 15 years. He's passionate about raising the level of call center training and customer service expertise for home service providers. To see all of Tom's publications, click here. He can be reached at 651-789-8590 or tomm@nexstarnetwork.com.