When you hold training in your business from technical to soft skills there is one aspect that is often over looked and it is one of the most important. The way we practice our skill is how we will perform.

Think back to how many times you had to diagnose a refrigerant leak. The more you performed this diagnosis, the more confident and proficient you became. That came from repetition. The same is true for everything from customer interactions, sales presentations, to filling out paperwork.  Read more about how to focus on practice.

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