Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Carla Richerson, who works in the call center at Scottco Service Company.

How long have you been with your company and in the industry?

18 years.

How did you get started in your role?

I was in the call center for 3 years have been dispatching for 15 years.

Where are you from?

I grew up in Skellytown, TX and graduated from White Deer High School in White Deer, TX.

What do you like to do outside of work?

I like going to Red River, NM, and I also like sports (NASCAR, Dallas Cowboys & Texas Longhorns).

What’s your favorite thing about your job?

I like helping our customers and working with good people.

How does Nexstar help you do your job?

Prioritizing jobs to dispatch effectively.

Margot was nominated for this feature by the former owner of Scottco, Brad Martin:

“Carla has been with the company for two decades and she is a rockstar. She handles the customers and the techs just the way they would expect. Most of the time, she handles all of the techs (~15) by herself. She is a great person, and she is loved by everyone in the company. She continually has a great attitude, she is dependable and the customers love her. She started as a CSR years ago and then she moved to a DSR when the service department was separated from the call center.”

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Nexstar Network is a business-development and best-practice organization for residential PHCE contractors.