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Nexstar Network
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 NEXSTAR NETWORK EXPERT TRAINERS   Learn from HVAC Business Owners  
 
Nexstar offers training geared specifically toward independent residential service providers in the plumbing, heating, air conditioning & electrical industries. Our state-of-the-art training is facilitated by trainers who have lived in your shoes. As former PHCE industry owners and managers, they are able to share real world experience to motivate other members for success. Nexstar trainers are professionally trained on our unique training format which is based on an adult learning curriculum.
 
Nexstar offers member training for:
·         Customer Service Training for Technicians in all service trades
·         Call Center Training for CSRs and Dispatchers
·         Sales Training for Technicians and Managers
·         Leadership & Management Training
 
For more information on joining Nexstar, please call 1-888-240-STAR (7827).              
Dan Friesen | Master Trainer - HVAC Sales & Service
Dan is the owner of My Service Company and has been a Nexstar member since 2009.
Dave Boduch | Master Trainer - Service System HVAC & Electrical and Call Center
Dave is the owner of AJ Danboise Son, Inc. and has been a member of Nexstar since 2006.
Garrett Cook | Member Trainer - Service System & Sewer Sales
Garrett is currently the General Manager of Cook Heating & Air and has been a member of Nexstar since 2009.
Julian Scadden | Training Implementation Specialist
Julian manages Nexstar's Training Accountability Program to help managers who send people to training have the tools and support to implement training.
Keith Mercurio Keith Mercurio | Training Manager
As Nexstar's training manager, Keith helps owners implement Nexstar's Service System and motivates technicians to excel in sales and customer service.
Tammy Ferris | Master Trainer - Leadership, Manager & Sales Training
Tammy is the owner of Gene Love Plumbing Air & Electrical and has been a Nexstar member since 1996.
Tom Merriott | Customer Service & Call Center Trainer
Tom has twenty years of management experience working with companies of all sizes, focusing on customer service. Tom currently facilitates Nexstar's customer service training, including Call Center 2.0
William (Bill) Raymond | Master Trainer - Leadership, Manager, Sales & Service Training
Bill is the owner of Frank & Lindy Plumbing, Heating & AC and has been a Nexstar member since 1996.
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