Insights Blog

- By Lisa Kinney, Nexstar Network Leadership & Culture Coach

There are two versions of you as a leader: the one you intend to be, and the one your team actually experiences. The gap between intention and impact is where leadership effectiveness is either built…

Your budget is more than just a math problem. Whether you plan by fiscal year or calendar year, every growing business eventually needs a plan for the year ahead. For many companies, as we move…

- By Shane Rau, Nexstar Network Accounting Coach

If you can’t trust your numbers, you can’t lead your business. But how do you get numbers you can trust? As Nexstar Network’s only Accounting Coach, I’ve been fortunate enough to be able to work…

- By Shannon Rocha, Nexstar Network Customer Experience Coach

Customer experience has never been more important. It’s also never been more complex. Between rising call volumes, staffing challenges, evolving customer expectations, and the pressure to convert every opportunity, today’s call center leaders are being…

- By Chris Hondl, Nexstar Network Sales Coach

Before I got into sales, I was a teacher. I taught elementary school for five years. My wife was also a teacher. We were newly married, had no kids, and were staring straight at the…

- By Lisa Kinney, Nexstar Network Leadership & Culture Coach

So: You’ve sent out an employee engagement survey. Good for you. Now the results are rolling in. Great! But your job isn’t done – it’s just beginning. When you ask employees for feedback, you create…