Category Archives

One of the first things I ask contractors I’m coaching is “How do employees know what is expected of...

PHCE Contractors: Make it Easy – Just Tell Them What You Want

One of the first things I ask contractors I’m coaching is “How do employees know what is expected of...

My wife and I recently renovated our basement. A month later we discovered a leaking pipe in one of...

Residential Contractors: How do you Compare?

My wife and I recently renovated our basement. A month later we discovered a leaking pipe in one of...

No, I am not referring to whether your employees are using mobile devices and spending time on Facebook or...

Residential Contractors: Are your Employees Connected?

No, I am not referring to whether your employees are using mobile devices and spending time on Facebook or...

We are all planning to retire at some point — even those of you just starting out. I was...

How much profit is enough profit?

We are all planning to retire at some point — even those of you just starting out. I was...

Are you in a constant state of reacting to things that are already happening in your business? Do you feel...

PHCE Contractors – Gain Control and Stop Reacting

Are you in a constant state of reacting to things that are already happening in your business? Do you feel...

  Ask yourself, in your plumbing, heating, cooling or electrical training, are you truly committed and present in the...

PHCE Training: Don’t Just Attend – Be in the Moment

  Ask yourself, in your plumbing, heating, cooling or electrical training, are you truly committed and present in the...

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

PHCE Contractors: Service Plan Customers – Hitting a Home Run

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...

PHCE Contractors: Six Steps to the Perfect Script

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...

One question I am asked repeatedly in regard to training is “How do we make the training stick?” To...

Residential Contractors: Help Technician Training Stick

One question I am asked repeatedly in regard to training is “How do we make the training stick?” To...