Category Archives

No, I am not referring to whether your employees are using mobile devices and spending time on Facebook or...

Residential Contractors: Are your Employees Connected?

No, I am not referring to whether your employees are using mobile devices and spending time on Facebook or...

We are all planning to retire at some point — even those of you just starting out. I was...

How much profit is enough profit?

We are all planning to retire at some point — even those of you just starting out. I was...

Are you in a constant state of reacting to things that are already happening in your business? Do you feel...

PHCE Contractors – Gain Control and Stop Reacting

Are you in a constant state of reacting to things that are already happening in your business? Do you feel...

  Ask yourself, in your plumbing, heating, cooling or electrical training, are you truly committed and present in the...

PHCE Training: Don’t Just Attend – Be in the Moment

  Ask yourself, in your plumbing, heating, cooling or electrical training, are you truly committed and present in the...

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

PHCE Contractors: Service Plan Customers – Hitting a Home Run

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...

PHCE Contractors: Six Steps to the Perfect Script

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...

One question I am asked repeatedly in regard to training is “How do we make the training stick?” To...

Residential Contractors: Help Technician Training Stick

One question I am asked repeatedly in regard to training is “How do we make the training stick?” To...

The “right price” doesn’t mean you have a magical number floating around that you should be using to sell your services. The...

Residential Contractors: What’s Your Number?

The “right price” doesn’t mean you have a magical number floating around that you should be using to sell your services. The...