Category Archives

In the residential contracting business, we often talk about setting goals. This is a natural way to keep track...

Know Your Goal—Every Single Day

In the residential contracting business, we often talk about setting goals. This is a natural way to keep track...

The Nexstar Service Partner Plan is a great way to build relationships with your customers, help them (and you)...

Benefits of Service Partner Plans in Your PHCE Business

The Nexstar Service Partner Plan is a great way to build relationships with your customers, help them (and you)...

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

PHCE Call Center: Handling Complaints Effectively

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on...

Fixing the “Big 5” Financials in Your Residential Service Business

If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on...

By Bill Mattern, Nexstar Network Business Coach Succession planning, contrary to common belief, is not just about who to...

Service Business Owners: A Different Way to Think About Succession Planning

By Bill Mattern, Nexstar Network Business Coach Succession planning, contrary to common belief, is not just about who to...

Every year, Nexstar Network members host a peer group or two, which are events open to a limited number...

Residential Contractors: Why Attend a Peer Group?

Every year, Nexstar Network members host a peer group or two, which are events open to a limited number...