Category Archives

One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options,...

How Value-Added Services Can Create Loyal, Repeat Customers

One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options,...

Customers are always going to have questions, even before you arrive at their home for a service call. They’re...

It’s C.L.E.A.R.: How to Manage Customer Objections in the Residential Service Sale

Customers are always going to have questions, even before you arrive at their home for a service call. They’re...

The Nexstar Service Partner Plan is a great way to build relationships with your customers, help them (and you)...

Benefits of Service Partner Plans in Your PHCE Business

The Nexstar Service Partner Plan is a great way to build relationships with your customers, help them (and you)...

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

PHCE Call Center: Handling Complaints Effectively

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on...

Fixing the “Big 5” Financials in Your Residential Service Business

If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on...

By Bill Mattern, Nexstar Network Business Coach Succession planning, contrary to common belief, is not just about who to...

Service Business Owners: A Different Way to Think About Succession Planning

By Bill Mattern, Nexstar Network Business Coach Succession planning, contrary to common belief, is not just about who to...