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Today I finished my Three day Advanced Training course.
Keith is amazing with breaking down thought prosesses and greeting our customers.
He started with breaking our walls down and helping me in rebuilding my vocabulary and approaching life. I am greatly appreciative of the opportunity to experience this training.
Thank you Keith
My company had Keith Mercurio out for training on setting the agenda and thorough evaluation, but more importantly why we need to do this and how important it is for the customer. Your first thoughts going in are how to make more money, but once you start you find it has nothing to do with sales or money it's all about the customer. Money has nothing to do with it at all, it's a byproduct of doing what is right. He gave excellent advice on how to communicate with a customer to do your best job every time. The best part was it's not a trick or a pitch, it's honesty.I was very happy with the end result and look forward to working with a new lens (he will get that reference).
It was an eye opening experience. I was honored to be a part of the training.
This is the 3rd or 4th time I have had the privilege of seeing Keith in the Service System class, and as always Keith is The Best!!!I always learn not only best practices for business, but life lessons and ways to grow my personal life. I would recommend this class to anyone and everyone.
Before coming in to the Nexstar training I felt that I had a really strong approach with my customers, man was I wrong! Keith Mercurio really opened all of our eyes, humbled, and got everyone in the class on board within the first 4 hours of class. I am not the average plumber as I have 7 years of sales experience outside of the field with multiple training sessions under my belt such as Dale Carnage training, of which I didn't think could be topped. The Nexstar training was by far the best AND it was specific to the service industry which was pretty amazing. I am fully invested in this program and will be posting my success within the near future because I know I'm going to do great! Thank you Keith for your knowledge and positive feedback as well as constructive criticism throughout the training!