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Jeff Pfister, Dispatcher, Donnelly’s Plumbing, Heating and Cooling How long have you been with your company and in the...

Featured Call Center Employee: Jeff Pfister, Donnelly’s Plumbing, Heating and Cooling

Jeff Pfister, Dispatcher, Donnelly’s Plumbing, Heating and Cooling How long have you been with your company and in the...

  Your air conditioning business might be slowing down right now, so what’s the rush to prepare for the...

Residential Contractors: Winter’s Coming, What’s the Rush?

  Your air conditioning business might be slowing down right now, so what’s the rush to prepare for the...

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

PHCE Contractors: Service Plan Customers – Hitting a Home Run

If you’re offering service plans to your customers, you already know how valuable these customers can be to your...

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...

PHCE Contractors: Six Steps to the Perfect Script

  Contractors are constantly asking me for the perfect call center script so they can modify it to make...