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WASHINGTON—More than 700 people in the plumbing, heating, cooling and electrical (PHCE) residential contracting industry came together September 13-15,...

Nexstar Super Meeting 2017: On the Shoulders of Giants

WASHINGTON—More than 700 people in the plumbing, heating, cooling and electrical (PHCE) residential contracting industry came together September 13-15,...

In the residential contracting business, we often talk about setting goals. This is a natural way to keep track...

Know Your Goal—Every Single Day

In the residential contracting business, we often talk about setting goals. This is a natural way to keep track...

Customers are always going to have questions, even before you arrive at their home for a service call. They’re...

It’s C.L.E.A.R.: How to Manage Customer Objections in the Residential Service Sale

Customers are always going to have questions, even before you arrive at their home for a service call. They’re...

Tech Profile of the Month: Derek Dougherty, Aquarius Home Services

Derek Dougherty, Nexstar-Certified Service Technician, Aquarius Home Services How long have you been with your company and in the...

Tech Profile of the Month: Derek Dougherty, Aquarius Home Services

Derek Dougherty, Nexstar-Certified Service Technician, Aquarius Home Services How long have you been with your company and in the...

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

PHCE Call Center: Handling Complaints Effectively

The first step in effectively handling a complaint is to develop a plan within your company. This would include...

The Environmental Protection Agency’s Fix-a-Leak Week is March 14-20. If your company offers plumbing service, it’s a great time...

Four Ways to Market Fix-a-Leak Week in Your Plumbing Business

The Environmental Protection Agency’s Fix-a-Leak Week is March 14-20. If your company offers plumbing service, it’s a great time...