The Industry's Definitive HVAC Installation Customer Service Training
Nexstar offers online training that supports our classroom training and the ideology of Nexstar’s trainers and coaches. Installers at Nexstar member companies have their own website to watch video modules, participate in e-learning courses and download scripts, tools and visual aids.
The online content supports key concepts like: safety, communication with the customer and processes that help installation jobs run efficiently.
Check It Out!
Ready to experience Nexstar’s online HVAC installation training? Check out this video from Nexstar’s Customers First video series. Titled HVAC Installation: An Introduction, this video provides and overview of why HVAC installation customer service training is so important. Click the play button to watch.
Nexstar offers the most comprehensive PHCE training in the industry. All of our training is participant-centered, meaning that we approach training from the learner’s perspective, making our content engaging and easy to understand, practice and implement. Our classes include:
HVAC Install : A 2-day course for installers that focuses on how to demonstrate premium value through a quality installation. Students will also spend time practicing proactive communication with customers to ensure customer satisfaction with their work.
HVAC Install Management: This course covers tools and processes that help HVAC installation managers run effective and efficient departments.