Industry Benchmarking

Nexstar Measures Success

Nexstar Members Participate In Three Important Surveys

Employee Engagement Survey

Nexstar members strive to be the employer of choice! The Nexstar Employee Engagement Survey is a two-part process that measures owners’ expectations and compares them to the overall engagement of their employees. All responses to this survey remain anonymous and are compiled by a third party. Results also compare and contrast an individual company against the averages of other Nexstar members and the U.S. Workforce as a whole.

 

Customer Satisfaction Survey

As a business owner, you value your image in your community and you care about what your customers think. So, how do you find out what they think of you? You ASK them! The Nexstar Customer Satisfaction Survey provides in depth feedback on customer service. More powerful than a review, the data received enables Nexstar members to pinpoint areas where they may excel and opportunities for improvement.

 

Financial Survey

The only real way you know how your business is comparing financially is if you measure your business against other companies of the same size and in the same trade. The Frank J. Blau Financial Survey presents Nexstar members with a customized report that is an apples to apples comparison and provides sliced and diced information that they can use to trim their financial sails and set a straighter course for their company’s future.

 

WHAT SUCCESSFUL CUSTOMER SATISFACTION LOOKS LIKE

Atomic Plumbing & Drain Cleaning

2016 Coaches Award Winner

 

WHAT AMAZING EMPLOYEE ENGAGEMENT LOOKS LIKE

Any Hour Electric, Plumbing, Heating & Air

2016 Coaches Award Winner

 

WHAT STELLAR FINANCIAL PERFORMANCE LOOKS LIKE

Applewood Plumbing, Heating & Electric

2016 Coaches Award Winner

 

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