Call Center Management Training

Call Center Management Drives Business Growth

Online Training

Nexstar offers online training that supports our classroom training and the ideology of Nexstar’s Call Center Excellence coaches. Managers have access to tools that can streamline call center processes and training that can help unify teams and get employees focused on goals. CSRs and dispatchers have their own website to watch video modules, participate in e-learning courses and download scripts, tools and visual aids.

The online content supports key concepts like: billable hour efficiency, effectively booking service calls, how to reschedule customers and outbound calling.

Check It Out!

Ready to experience Nexstar’s online call center training? Check out this video from Nexstar’s Building Leaders video series. Titled Working With Dispatch, this video introduces best practices on how the dispatch function should be managed. Click the play button to watch.

 

 

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Classroom Training

Nexstar offers the most comprehensive PHCE call center training in the industry for both managers and frontline employees. All of our training is participant-centered, meaning that we approach training from the learner’s perspective, making our content engaging and easy to understand, practice and implement. Our classes include:

Call Center Management School: Dives deep on the best ways to support call center representatives and dispatchers with a strong emphasis on processes that drive the business forward.

Call Center School: A 3-day course for call center representatives. Call center managers and dispatchers gain a lot from this class as well.

Dispatch School: The only course in the industry dedicated to helping dispatchers maximize opportunities.

 

 

Call Center Managment Introduction

 

What Nexstar Members Think:

 

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