Managing Labor In Peak Season

Managing Labor In Peak Season

Here’s a quick tip regarding managing labor in peak season.  I speak from experience. I like to load my install trucks up in preparation for the upcoming peak season with install teams.   Why? You can never have enough installers during the peak season. During...
Managing Labor In Peak Season

An Inspired Call Center Leads To Improved Business

I had the great opportunity to teach at Nexstar Network’s Call Center School last week. One of my favorite parts of this class is when our attendees share their âہ“AHAâ€Â moments with the class. Our group last week, had some wonderful...
Managing Labor In Peak Season

Successful Contractors Consider This When Growing Their Own

One of the most challenging jobs in the contracting business is finding and retaining good technicians.   I don’t know what it is about Heating, Air Conditioning, Plumbing and Electrical technicians, but the skilled tradesmen seem to be a dying off.   So much so that...
Managing Labor In Peak Season

Contractor Advertising: Communicate Your Professionalism

Nexstar  Network members set the standard for professionalism. When your customers see how your techs are dressed and groomed and how your trucks sparkle, they think âہ“clean and proud.” When your customers speak with your CSRs and techs, they think...
Managing Labor In Peak Season

Successful Contractors Know: Wanda Hates Being Told What To Do

Wanda hates being told what to do In Nexstar, we frequently refer to the primary decision maker of the home as Wanda.   Wanda is the targeted demographic and makes most financial decisions about services done in her home.   I’m a business coach for Nexstar, but I am...