Managing Labor In Peak Season

Managing Labor In Peak Season

Here’s a quick tip regarding managing labor in peak season. I speak from experience. I like to load my install trucks up in preparation for the upcoming peak season with install teams.  Why? You can never have enough installers during the peak season. During...
An Inspired Call Center Leads To Improved Business

An Inspired Call Center Leads To Improved Business

I had the great opportunity to teach at Nexstar Network’s Call Center School last week. One of my favorite parts of this class is when our attendees share their “AHA” moments with the class. Our group last week, had some wonderful insights, and I thought they...
Successful Contractors Consider This When Growing Their Own

Successful Contractors Consider This When Growing Their Own

One of the most challenging jobs in the contracting business is finding and retaining good technicians.  I don’t know what it is about Heating, Air Conditioning, Plumbing and Electrical technicians, but the skilled tradesmen seem to be a dying off.  So much so that...
Contractor Advertising: Communicate Your Professionalism

Contractor Advertising: Communicate Your Professionalism

Nexstar Network members set the standard for professionalism. When your customers see how your techs are dressed and groomed and how your trucks sparkle, they think “clean and proud.” When your customers speak with your CSRs and techs, they think “intelligent...