Great Service and Getting the Right Techs To The Right Jobs

Great Service and Getting the Right Techs To The Right Jobs

How many of you can tell me the difference between the role of the CSR and a DSR? If you haven’t been to Nexstar’s Call Center School–this is something that we spend some time focusing on. The main purpose of a CSR is to book calls. When the phone...
Maximize Your Fall Checks with HVAC Best Practices

Maximize Your Fall Checks with HVAC Best Practices

Customer loyalty is secured through trust and respect. Customers want to know that they can trust service contractors to do the job right. They want the company to do the work as promised, come back if something wasn’t done right and follow through on their...
Call Tracking: Part of Your Marketing Strategy

Call Tracking: Part of Your Marketing Strategy

  Using call tracking services provides great information that you can use to make knowledgeable marketing decisions, as well as identifying opportunities in your call center. It is important though to fully consider the impact of assigning call-tracking phone...
Organizational Chart: Key for Residential Contracting Businesses

Organizational Chart: Key for Residential Contracting Businesses

By Bryan Martin, Nexstar Network Membership Sales To operate a successful home service company, you need an organizational chart that puts the most capable people in charge of key operations and eliminates inefficiencies in your business. It does not matter if you’re...
Connecting the Dots

Connecting the Dots

It’s not easy getting consumers’ attention. There are a seemingly endless number of marketers battling for people to “Look at me! Look at me!” And marketing companies come up with new tools all the time, so that consumers are surrounded by messages. You can’t get...