Motivate Staff and Increase Sales with System Checks

Motivate Staff and Increase Sales with System Checks

Now that it’s fall and HVAC installs have slowed, what do you do if you have good performers, just not enough install work to keep them busy? Here’s an idea: Turn your installers into System Check Techs. To do this properly and to make sure your abiding by...
Orientation Checklists Help Small Business Owners

Orientation Checklists Help Small Business Owners

At Super Meeting this year, I had the privilege to present a lesson from Nexstar Network®’s General Manager Certification Program. I focused on accountability and the tools small business owners need to have in place in order to establish accountability in their...
Called To Serve

Called To Serve

Residential service businesses tend to think they’ll be more profitable if they focus on getting in and out of a customer home quickly. I actually used to think the same way. However, after years of practice and training, I’ve learned another way. As Sales Trainer for...
Small Business Advice For Dealing With Suppliers

Small Business Advice For Dealing With Suppliers

What Should You Do If A Supplier Wants You To Refuse To Deal With Its Competitors? Many Nexstar Network members pay to be listed in directories that advertise “verified” and “rated” contractors for plumbing services.  One of our members had an indcident recently where...