Tech Training Video Series: Wake Up Call 6-25-13

Creating Positive Change By Nexstar Master Trainer  Dan Friesen In this week’s video blog, Nexstar Master Trainer Dan Friesen shares the threshold of change…1) Something has to change, 2) It has to be ME, 3) It has to be NOW!   Click on the photo to play...
Summer Sales Hide a Multitude of Sins

Summer Sales Hide a Multitude of Sins

By Lisa Schardt, Nexstar ® Network Business Enhancement Specialist It’s hot. It’s rainy. It’s humid. Your HVAC customers are hot. Phones are ringing off the hook. Sales are rocking. Life is good. The checkbook is full. Go ahead, relax! Take that deep breath you so...
Summer Sales Hide a Multitude of Sins

Seal the Deal

Would you like to close more jobs, grow sales and increase profits? How many times have you walked away from a big-ticket plumbing sale because your customer didn’t have enough cash saved up to pay for it? Do you think you could sell more big-ticket items and make...
Summer Sales Hide a Multitude of Sins

There’s No Magic Pill

With any aspect of business training or self-improvement many owners in the PHCE industries are looking for a quick fix, or magic pill. Let’s relate this to personal health goals. You may evaluate yourself as overweight and think that training for a marathon will help...
Summer Sales Hide a Multitude of Sins

Smiles Shine Through the Phone!

Every time I speak to an owner or general manager about call center training or customer service effectiveness, I remind them of the same basic tips. One of these basic tips is: Sit in the area where the phones are being answered. Make an effort to sit where your...