Call Center Improvement: Practice, Practice, Practice

Call Center Improvement: Practice, Practice, Practice

Even though CSRs talk to customers all day, they may still be scared of role playing in front of peers. However, unlike customers, peers are there to help each other get it right. It’s important to set up time for your CSR’s to practice so that when game...
Online Marketing: How to Measure Pay Per Click Campaigns

Online Marketing: How to Measure Pay Per Click Campaigns

I recently interviewed Rodney Edenfield, CSO of LocalizeIt Online, an internet marketing expert with over 13 years of experience helping service companies improve their web presence, and I asked him to share his thoughts on Pay Per Click (PPC) advertising. He said,...
Business Training: Make the Most of your Investment

Business Training: Make the Most of your Investment

If you are wondering how, as an independent residential contractor, you can get the results you expect when you send your employees to sales or customer service training? Instead of focusing your expectations on the training itself – focus on your expectations...