Call Center Improvement: Practice, Practice, Practice - Nexstar Network

Even though CSRs talk to customers all day, they may still be scared of role playing in front of peers. However, unlike customers, peers are there to help each other get it right. It’s important to set up time for your CSR’s to practice so that when game time comes they are ready to play. See my tips to creating successful role playing for your group in The ACHR News.

Contact Nexstar at 1-888-240-STAR (7827) for more information on the innovative Call Center Training we offer.


Tom is a call center excellence coach with Nexstar and has managed call centers in the PHCE industries for more than 15 years. He's passionate about raising the level of call center training and customer service expertise for home service providers. To see all of Tom's publications, click here. He can be reached at 651-789-8590 or