PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...
Business Networking: Never Hit the Trail Alone

Business Networking: Never Hit the Trail Alone

By David Janssen, Nexstar Network® Business Enhancement Specialist A true passion of mine is cross country mountain biking. I am fortunate to have access to some of the most beautiful trails anywhere in the world. A few years ago, I learned an important lesson about...
Residential Service Planning: It’s Never Too Late – Get Out of the Trenches Now!

Residential Service Planning: It’s Never Too Late – Get Out of the Trenches Now!

By Bill Mattern, Nexstar Network® Business Coach For most of you, the bulk of your productive year is still ahead. It’s not too late to plan for business improvement in 2014. It’s not too late to pull yourself out of the trenches and take command of your business...