May 2014 - Nexstar Network
Residential Contractors: Help Technician Training Stick One question I am asked repeatedly in regard to training is “How do we make the training stick?” To answer that question, I like to take a look at the process we, as humans, must go through to learn anything new. I liken this challenge to when you hire a new service...
Residential Contractors: What’s Your Number? The “right price” doesn’t mean you have a magical number floating around that you should be using to sell your services. The “right price” does mean that for your business, there is a right price that is based on specific financial assumptions to help you achieve...
PHCE Residential Service: Just Ask Your Team! Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do. The best owners I work with know they need to just ask their staff. Read more...