June 2014 - Nexstar Network
PHCE Training: Don’t Just Attend – Be in the Moment   Ask yourself, in your plumbing, heating, cooling or electrical training, are you truly committed and present in the moment to teach, coach, or learn? If so, will you listen objectively and act accordingly? The choice is yours! Read more about why it’s...
PHCE Contractors: Service Plan Customers – Hitting a Home Run If you’re offering service plans to your customers, you already know how valuable these customers can be to your business. They give you calls to run during slow times and help you to even out your sales spikes. In the sports world, these plan customers are...
Residential Contractors: Don’t Lose Sight of the Goal It is up to the coach, or in our case, it is up to us as owners, to define the goal, set the training schedule and guide the results of our business. Too often, I talk to the independent owner and I hear, “I am not a trainer,” or “I get my team together once a month...