Residential Contractors: Winter’s Coming, What’s the Rush? - Nexstar Network


Your air conditioning business might be slowing down right now, so what’s the rush to prepare for the next season? Are you sending technicians home early because the phones aren’t ringing? Maybe you have customer service representatives catching up on all of that pesky filing built up around the office?

The way we’ve always done things is a rush to chaos. Why not train your team to prepare them for heating season. Here’s how to get started.

Learn about the industry-leading technician training Nexstar offers or call 1 (888) 240-7827.


Tom is a call center excellence coach with Nexstar and has managed call centers in the PHCE industries for more than 15 years. He's passionate about raising the level of call center training and customer service expertise for home service providers. To see all of Tom's publications, click here. He can be reached at 651-789-8590 or