November 2014 - Nexstar Network
Residential Service: Your Time Is Sacred If you’re reading this blog, you’re spending one of your greatest resources: your time. As a residential service company owner or manager, I want you to make the most of your time. What I would ask you to do right now, is focus on just that, your time. As...
Residential Service: Get the Customer to Call You…Again   There was a day when consumers’ choices were limited, but that has changed. Not only do we as consumers have more choices, but we have higher expectations. Plus, with the online market-place, we can get virtually anything we need or want with a click or a swipe. So...
Residential Contractors: Hear with your Ears, Listen with your Brain   If you have a hard time relating to people in your HVAC company, maybe it’s not what they’re saying, or even how they are saying it, but actually how you are listening. This is especially true with feedback on you or your team. If anyone in your company has negative...
Residential Contractors 101: Managing Cash Flow When talking cash flow, I can’t help but think it’s a math equation. That’s why many people don’t do it, because there are many moving pieces to the formula. Why do you need to manage your cash flow? It’s simple really, yet I find a mere one out of 100 contractors...