Tech Profile of the Month: Taylor Legue, Jupiter-Tequesta PHCE

Taylor Legue, Nexstar-Certified Technician, Jupiter-Tequesta A/C, Heating, Plumbing and Electric How long have you been with your company and in the industry? I have been with Jupiter Tequesta Air  Conditioning for about a year and a half (in the residential HVAC...
Service Business Coaching: Be Deliberate About Communicating With Your Team

PHCE Call Center: Five Mistakes That Great CSRs Avoid

Have you ever thought of what a great customer service representative looks like? What characteristics do they have that make them great? Is it the tone of their voice? Is it their caring and concerned nature? I challenge you to take a moment and picture this precious...