PHCE Call Center: Managing a Crisis

PHCE Call Center: Managing a Crisis

How does your call center manage disaster? We’re talking extreme weather, a fire, a power outage—not necessarily the zombie apocalypse—but if that does happen, you’ll be covered for that too. You should know or at least have some idea how your business will continue...

Tech Profile of the Month: Ashley Sanders, Waldrop, Inc.

Ashley Sanders, Nexstar-Certified Technician, Waldrop, Inc. How long have you been with your company and in the industry? I have been with Waldrop for one and a half years. I’ve been in the industry for two and a half years.   How did you get started in the...