Owners Spotlight 2016 Preview!

Owners Spotlight 2016 Preview!

Nexstar Network is gearing up for Owners Spotlight 2016, this week in Atlanta, GA! Owners Spotlight is our annual meeting geared toward owners and managers of residential service businesses. This year we’ve had the privilege to book some of the best speakers in the...
PHCE Call Center: Handling Complaints Effectively

PHCE Call Center: Handling Complaints Effectively

The first step in effectively handling a complaint is to develop a plan within your company. This would include empowerment levels, when, where, and who should handle complaints and the escalation process. The plan, once developed, should be clearly communicated to...
Four Ways to Market Fix-a-Leak Week in Your Plumbing Business

Four Ways to Market Fix-a-Leak Week in Your Plumbing Business

The Environmental Protection Agency’s Fix-a-Leak Week is March 14-20. If your company offers plumbing service, it’s a great time to remind your customers that you fix leaks. Mark your calendars for next year if you weren’t ready for it this time around. Your customers...