People Leading People Need Leaders, Too

People Leading People Need Leaders, Too

You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
Building Value Starts With Your Customer Service Representatives

Building Value Starts With Your Customer Service Representatives

In today’s market, consumers do not mind spending their hard-earned money for a quality product or name-brand service. They do; however, have to be able to perceive that there is indeed value, or a difference between products and services. This begins with the...