June 2016 - Nexstar Network
Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching This post is geared toward whomever in your residential service company works in dispatch. They can be an invaluable asset to your company and have the potential to unlock opportunity and revenue for you. Share this advice with them! As a dispatcher, you have a highly...
Building Value Starts With Your Customer Service Representatives In today’s market, consumers do not mind spending their hard-earned money for a quality product or name-brand service. They do; however, have to be able to perceive that there is indeed value, or a difference between products and services. This begins with the...
Dan Friesen’s Residential Service Sales Tips: Unlocking Opportunity Everything we want from a sales interaction comes from the customer. Think about it. The entire success of the process hinges on their willingness to buy. Everything else is secondary! Your fancy proposal software, your professional presentation, your clean,...
Featured Call Center Employee: Sarah Talbot, Call Center Manager at Dutton Plumbing Sarah Talbot, Call Center Manager, Dutton Plumbing How long have you been with your company and in the industry?  I have been with Dutton Plumbing for two years. The industry the same amount of time, but customer service since I was 16. That will be 10 years in...