August 2016 - Nexstar Network
Ask, Do, Tell: Managing Who Is Empowered To Do What   As the owner of a residential service company, do you ever feel like you get asked obvious questions by your staff or management team? You’re probably not the only one in your business fielding these types of questions; every manager may sometimes feel like an...
Expense or Investment? Change the Way You Think of Your Marketing Is your residential contracting company playing to win, or playing not to lose? The difference is subtle, but important: playing to win requires action and determination, while playing not to lose is passive and defensive. If you’re playing to win, you’ll...
Featured Call Center Employee: Natasha Zamora, Campbell & Company Natasha Zamora, Dispatcher, Campbell & Company How long have you been with your company and in the industry? Well, I started working with Campbell and Company in 2012. It’s only been within the last two years I’ve started as a dispatcher here. How did you get...