How to Serve Internal and External Customers

How to Serve Internal and External Customers

Who’s getting your customer service? Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to perform services. In the case of...
Let’s Get Busy Making Money!

Let’s Get Busy Making Money!

I’ve seen it time and againand summer comes around, and a shop that normally runs 3-4 service calls per technician per day gets a wave of customer calls. As an owner or manager, you think your business needs to take advantage of the influx of business, so you start...
How to Serve Internal and External Customers

Stop Losing Your Most Important Customers

I have three questions for you: Is your business open more than eight hours per day? Are you booking service calls scheduled for after your normal service hours? Are your technicians working more than eight hours per day? If you answered âہ“yesâ€Â...
How to Serve Internal and External Customers

Harness the Power of Personality Tests During HVAC Hiring

They help identify where people could best fit in a company Contractors frequently ask me whether they should use personality tests during the hiring process. They wonder if personality tests are useful for identifying the best candidates for a job. The answer is that...
How to Serve Internal and External Customers

Three Essential Elements of Leadership

You’ve always been a leader. If you look back over your life, you’ll recognize moments when you applied critical leadership skills, perhaps without realizing it. However, to become a better, more influential, and impactful leader, you have to  mindfully  demonstrate...