How to Serve Internal and External Customers

How to Serve Internal and External Customers

Who’s getting your customer service? Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to perform services. In the case of...
Stop Losing Your Most Important Customers

Stop Losing Your Most Important Customers

I have three questions for you: Is your business open more than eight hours per day? Are you booking service calls scheduled for after your normal service hours? Are your technicians working more than eight hours per day? If you answered “yes” to all these questions,...