The Top Four Mistakes Managers Make With Customer Service Teams

The Top Four Mistakes Managers Make With Customer Service Teams

Avoid these common pitfalls As a manager, you devote a lot of time to perfecting the customer service experience. However, you could be sabotaging your own efforts by failing to avoid common mistakes when working with your customer service team. Take a quick look: are...
The Top Four Mistakes Managers Make With Customer Service Teams

Five Bad Management Habits To Avoid

These common mistakes lower team morale and efficiency âہ“Employees don’t quit their jobs; they quit their bosses.â€Â Have you heard this saying before? It doesn’t always ring true, but it’s a saying for a reason. As a leader within your...
The Top Four Mistakes Managers Make With Customer Service Teams

Great Business Leadership Depends On Your Chosen Circle

The people around you have a massive influence on your leadership skills Nothing can be done without leadership. Every neighborhood coalition and church needs leaders. Every book club has to have someone to initiate it and keep it going; every family vacation needs...
The Top Four Mistakes Managers Make With Customer Service Teams

The Incredible Power of Business Partnerships

Small groups and collaboration can grow your company When it comes to solving problems, we all know that two heads are better than one. Two brains puzzling over an issue are often going to generate two times the number of solutions. What if we took this idea and...
The Top Four Mistakes Managers Make With Customer Service Teams

The 2020 Business Planning Season Is Right Now

Creating a strategic business plan is a vital annual step for your organization. As you go through the process, you’ll have goals you want to achieve and important decisions to ponder. In this quarter’s column, I’ll walk you through the key components of creating your...