Independent home services contractors | Latest Blog Posts

Welcome to the Nexstar Network blog!

Check out member success stories, get business advice from our coaches, and more.

Becoming an Employer of Choice

The phrase “employer of choice” might be one of the most overused in all of our industry. You and your team want to be an employer of choice. I am an employer of choice. Everyone is claiming to be an employer of choice because of the benefit it provides. That benefit...

read more

How Do You Sound?

If you’re a general manager or an owner, it’s your responsibility to know how your company sounds 24 hours a day. This is shocking news to some, but knowing how you sound is vital to the continued success of your organization. And before you stop reading this article...

read more

“Welcome Aboard!” The Importance of Onboarding

I have spent a large part of my life serving in the U.S. Navy, with most of that time being spent onboard ships. One tragedy I witnessed all too many times was the sight of a young sailor being taken under the wings of the wrong people while he or she was being...

read more

Pay Them Well and the Benefits Will Follow

“Pay them well and they will come. Pay them well and they will stay.” As a business owner or leader, this is a phrase to live by, especially in an age where skilled tradespeople are few and far between. Another great maxim I’ve heard from a very successful Nexstar...

read more

Are the Right People Answering Your Phones?

Everyone wants their company to have a great customer experience, from the time they decide to call to when the door closes as your technician leaves their home. It seems like a simple concept, use advertising and your community presence to convince people to call you...

read more

Harnessing the Power of Habits

Not everyone is a creature of habit. While some people enjoy the routine and security that habits provide, others find habits to be limiting and dull. The fact is, finding and practicing the right habits can be very empowering. Your work routine can make it feel like...

read more

Your Leadership Team

Intention is the most important component in a leadership team. What I mean by intention is that the thoughts and actions of the members of the management team are focused on what’s best for the company, not what’s best for their teams (the service department, for...

read more

Featured Call Center Employee: Carla Richerson

Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Carla Richerson, who works in the call center at Scottco Service Company. How long have you been with your company and in the industry? 18...

read more

Stay In The Know!

Contractor Business News is an e-newsletter full of helpful business advice and training tips for leaders in the PHCE industry. It's delivered to your inbox twice a month. Subscribe today!