Category: Newsroom

Nexstar’s Call Center Management MeetUps are free monthly calls between members of customer service teams and Nexstar customer experience coaches. Anyone can join a call! These MeetUps are a great opportunity for call center managers…

- By Jennifer Frith, Customer Experience Coach

The other day I was at my local grocery store, which has a cute coffee shop attached to it. I decided to order a kombucha on tap. (If you’re not familiar with kombucha, it’s a…

More than 900 members and vendor partners attended Nexstar Network’s annual Super Meeting, held September 24–27, 2024, at the extraordinary Walt Disney World Dolphin Resort in Lake Buena Vista, FL. Over the course of four…

Here at Nexstar, the highest praise we can hope to receive occurs when a current member reaches out to refer a prospective member. It tells us we’re all doing something right. A referral also strengthens…

Nexstar’s Call Center Management MeetUps are an opportunity for your customer service staff to come together with their peers and customer experience coaches and problem-solve issues that they might be experiencing on the job. To…

- By Graig Kosidowski, New Member Sales

The annual pilgrimage to Pantheon 2024 – a top-tier tradeshow hosted by our Strategic Partners at ServiceTitan – is right around the corner! Taking place from September 30–October 2, 2024, at the Orlando World Center…