Insights Blog

What comes around every year and still seems to catch you by surprise? It wouldn’t be the holidays, would it? The time to make a plan with your leadership team about the operational hours and…

If you’re like most companies, you have an incentive plan to reward employees for hitting specific targets. But are you incentivizing the right things? Your pay plan should always incentivize what you’re looking for. This…

The daily huddle is the single most important thing a company can do to win the day. Daily huddles are a time for you and your team to meet and set the tone for the…

Things at work can get busy. Days are so jam-packed they go by in a blur. But do you throw your routines out the window when things get crazy? Or do you focus extra hard…

As summer draws to a close, your CSRs are likely beginning to ramp up their outbound calling to keep call boards full. One of the best outbound calls they can make is for fall seasonal…

It’s been a long, hot summer, and your employees have likely been working hard – maybe taking extra calls, maybe working longer hours, maybe even at the expense of their personal life. You depend on…