Insights Blog

Nothing can be accomplished without leadership. Every neighborhood group and church needs leaders. Every book club needs to have someone to initiate it and keep it going; every family vacation needs someone to be in…

We all know that two heads are better than one when it comes to solving problems. Two brains thinking about an issue are often going to generate twice the number of ideas and solutions. But…

You’ve already got an organization. Now you need a strategic business plan. Why? A strategic business plan is a trail map for everyone on your team to follow. It helps you all stay focused on…

With their constant customer communication and emphasis on booking calls, calls centers can sometimes be stressful places. Have you ever heard any of these questions from call center employees before? “What if the tech I’m…

Do you really need an annual budget for your company? Maybe you’d rather not make one. After all, it’s a lot of work. As long as you’re looking to grow your business more this year…

Here’s a question for you: who are you when you’re not repairing things? It’s easy for a homeowner to do a quick Google search and find plenty of options for a contractor. These days, it’s…