Insights Blog

Whether you know it or not, your business’ customer service serves more than one type of customer. You have external customers: the people who pay for your work and hire your company to perform services.…

It happens every year – summer comes around, and a shop that normally runs three to four service calls per technician per day gets a flood of customer calls. As an owner or manager, you…

Are you losing your most important customers? Is your business open more than eight hours per day? Are you booking service calls scheduled for after your normal service hours? Are your technicians working more than…

Contractors frequently ask Nexstar Network coaches whether personality tests are useful for identifying the best candidates for a job. The answer is that personality tests may be useful for identifying great candidates, but only if…

If you look back over your life, do you recognize moments when you demonstrated critical leadership skills, perhaps without realizing it? If you’re ready to build on those skills to become a more influential and…

Do you ever get frustrated with the way members of your team are behaving? Do you wish you were getting better results from the people you manage? Are you having a hard time getting employees…