Freeing Yourself and Your Employees from Worry

Freeing Yourself and Your Employees from Worry

A change of perspective makes everything easier Call centers, with their constant customer communication and emphasis on booking calls, can sometimes be stressful places. Do any of these questions from call center employees sound familiar to you? “What if the tech I’m...
The Irreplaceable Benefits Of A Well-Constructed Budget

The Irreplaceable Benefits Of A Well-Constructed Budget

A contractor without a budget leaves money on the table Have you ever wondered if you need a yearly budget for your company? Perhaps you’d rather not make one. After all, it’s a lot of work. As long as you’re looking to grow your business more this year than last...
Creating A Company Culture Of Giving Back

Creating A Company Culture Of Giving Back

Even when you’re not at work, your company’s culture matters Who are you when you’re not repairing things? These days, a homeowner can do a quick Google search and come up with dozens of options for a contractor. It’s often no longer enough for a business...
How to Serve Internal and External Customers

How to Serve Internal and External Customers

Who’s getting your customer service? Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to perform services. In the case of...
Stop Losing Your Most Important Customers

Stop Losing Your Most Important Customers

I have three questions for you: Is your business open more than eight hours per day? Are you booking service calls scheduled for after your normal service hours? Are your technicians working more than eight hours per day? If you answered “yes” to all these questions,...