Blog Archives - Page 5 of 15 - Nexstar Network
Derek Dougherty, Nexstar-Certified Service Technician, Aquarius Home Services How long have you been with your company and in the industry? I started in the industry and with my company in June 2007. How did you get started in the industry? I got into the industry...
How Do You Measure a Year with Nexstar? Access Heating and Air’s Story Access Heating and Air, based out of Meridian, Idaho, has been a Nexstar Network member for just over a year. However, Nexstar was on the company’s radar much before that. Access owner Keith Lithander called himself something of a “hard sell” as far as...
Why Holistic Marketing Is Key In Your Residential Service Business Marketing your residential service business is about more than just your direct mailing, TV ads or website. Marketing is also about branding, budgeting, how you answer the phone, impressing customers, building lifelong relationships and more–really, it’s...
PHCE Call Center: Three Common Phrases to Avoid As a CSR Here are three phrases you should avoid as a customer service representative in a residential service company in order to provide your customers with the best experience possible: “I can’t…” Please do not tell a customer or patron what you can’t do for them. Focus on...
William Townsley, Nexstar-Certified Service Technician, Applewood Plumbing, Heating & Electric How long have you been with your company and in the industry? I started this career in August 2011. I have been with Applewood PHE since September 2014. How did you get...