Blog Archives - Page 8 of 15 - Nexstar Network
Service Business Coaching: Be Deliberate About Communicating With Your Team A fundamental challenge for owners and managers is making sure the right people know the right things. Keeping your employees in the know can have huge benefits, but knowing who should know what can help you avoid problems that come with wielding potentially sensitive...
Taylor Legue, Nexstar-Certified Technician, Jupiter-Tequesta A/C, Heating, Plumbing and Electric How long have you been with your company and in the industry? I have been with Jupiter Tequesta Air Conditioning for about a year and a half (in the residential HVAC...
Residential Contractors: Are You Leveraging the Buying Power of Nexstar? Nexstar Network’s Strategic Partner Program earns members thousands of dollars each year in rebates. At the end of Nexstar’s fiscal year in 2015, more than a third of members were paying at least half of their dues or more with rebates. On top of that, nearly another...
Residential Contractors: Empathy Should Be the Foundation of Your Call Center The old saying is true: Customers will remember not what you said or what you did, but how you made them feel. This begins with empathy. Before you can apply empathy to your practice, it is important to understand how it differs from sympathy. These two words are...
Service Business Coaching: Invest Time in Ride-Alongs for a Big Payoff Owners and managers: Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88 percent performance impact! Giving your time is...
Nexstar Network Members Give Back to Their Communities This Thanksgiving, we at Nexstar are grateful for something our members have in abundance: a giving spirit. Here’s a look at what three (of many) Nexstar members are doing to give back to their communities and engage their employees. Whipple Service Champions—Salt...